Privacy Policy

Information We Collect from You

We collect information from you to facilitate various services, including processing donations, issuing receipts and tax documents, sending updates about our initiatives, responding to inquiries, and informing you about opportunities to support us.

Depending on the nature of your interaction with us, the personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, email addresses, credit/debit card information, government-issued ID, bank details, or billing information.

Where and When We Collect Personal Information

We request personal information when you make a donation, request communication from us, register for events, pledge support to our causes, or apply to work or volunteer with Just.Play. This information may be collected via our website, over the phone, through email, or during face-to-face interactions.

Information Security

Just.Play employs robust security measures, and only authorised personnel have access to your personal information. All online transactions are conducted on secure servers. Information provided on donation pages is encrypted using SSL (Secure Sockets Layer), indicated by a green padlock icon and an ‘https’ prefix in the browser address bar. Our donation pages are verified by reputable entities like VeriSign, and transactions are processed using secure merchant accounts.

Do-Not-Disturb (DND) Policy

By providing your mobile number, you consent to receiving communications from Just.Play, even if your number is registered under the Do-Not-Disturb (DND) list as per TRAI regulations. You authorise us to share this information with third-party service providers, affiliates, or authorised agents for communication purposes, including calls, SMS, or emails.

Sharing Your Personal Information

Except under specific circumstances outlined below, Just.Play does not knowingly share your email addresses, phone numbers, or financial information.

• Third-Party Service Providers — We may engage third-party services to facilitate donations via credit/debit cards, electronic fund transfers, or cheque payments. While we strive to ensure the confidentiality of your information with these providers, we cannot guarantee absolute privacy due to factors beyond our control.
• Necessity — If we suspect inappropriate activities or harm to individuals associated with Just.Play, we may disclose personal information as deemed appropriate.
• Legal Compliance — We may disclose information if required by law or governmental bodies under legal obligations.
• Merger or Acquisition — In the event of a corporate restructuring such as a merger or acquisition, we may transfer personal information to the relevant third party.
• Communication Vendors — We may share your information with vendors responsible for donor-related activities such as direct mail, email campaigns, or phone calls on behalf of Just.Play.

Analytics

We use Google Analytics to understand how visitors use our website — which pages are visited, general location at a country/city level, device and browser type, how visitors found us, and how people move through our donation process. This helps us find and fix points where the site isn’t working well for donors.

This data is not used to identify you personally, and we do not enable Google’s cross-device or demographic tracking features. This information is processed by Google in accordance with Google’s own Privacy Policy.

You can opt out of this tracking at any time using your browser’s “Do Not Track” setting, an ad-blocking extension, or the Google Analytics Opt-out Browser Add-on.

Cookie Policy

Our website uses cookies set by Google Analytics to recognise repeat visits and understand site usage, as described above. We do not use cookies for advertising or to track you across other websites.

You can configure your browser settings to manage cookies according to your preferences. However, disabling cookies may limit certain functionalities of the website.

Changes to Privacy Practices

Just.Play reserves the right to update its privacy practices to align with technological advancements and industry standards. We endeavour to notify users promptly about any changes. For inquiries regarding modifications to our practices, please contact us at privacy@justplayfoundation.org.